1. Return Policy We want you to be completely satisfied with your purchase! If you are not fully happy with your order, you may return most items within [15] days of receiving your purchase for a full refund or exchange. Please note the following conditions:
- Eligibility for Return: Items must be unused, undamaged, and in their original packaging with all tags and labels attached.
- Non-Returnable Items: The following items are non-returnable:
- Gift cards
- Personalized or custom-made products
- Perishable goods
- Opened or used hygiene products
2. How to Initiate a Return To begin a return, please follow these steps:
- Contact our customer service team at [email address] or [phone number] with your order number and the reason for your return.
- You will be provided with a return authorization and instructions on how to return the product(s).
- Ship the product(s) back to the address provided in the return instructions.
3. Refunds
- Once your return is received and inspected, we will send you an email to notify you that we have received the returned item.
- We will process your refund to your original method of payment within [X] business days.
- Please note that it may take a few additional days for the refund to appear on your bank or credit card statement depending on your financial institution.
4. Exchanges
- If you would like to exchange an item for a different size, color, or style, please follow the same steps as a return and place a new order for the replacement item.
- We can help facilitate the exchange if needed, but you will be responsible for the return shipping cost.
5. Shipping Costs
- Return Shipping: Customers are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., receiving a damaged or incorrect item).
- Original Shipping Fees: Shipping fees are non-refundable unless the return is due to a mistake or defect on our part.
6. Damaged or Defective Items If you receive a damaged or defective item, please contact us immediately at [email address] or [phone number] within [X] days of receipt. We will arrange for a replacement or issue a full refund, including shipping charges.
7. Cancellations If you wish to cancel your order, please contact us within [X] hours of placing your order. Once the order has been processed or shipped, we cannot guarantee that it will be canceled.
8. Changes to the Refund and Return Policy We reserve the right to update or change this policy at any time. Any changes will be posted on this page, and the updated policy will apply to all future purchases.
Contact Us If you have any questions regarding our refund and return policy, please don’t hesitate to contact us at [email address] or [phone number].